Ensure Carrier Compliance with Key Performance Indicators (KPIs)

Below are just a few steps that BridgeNet Solutions suggests companies take in order to enforce carrier compliance using key performance indicators (KPIs).

• Assuming that your routing guide is already in place, you will need to measure routing guide compliance on a regular basis using a Web-based application that is able to provide you with up-to-date, accurate shipping data in real time.
• You will then need to measure your budget numbers against your actual spend.
• Next, it will be necessary to measure the savings you should be receiving against your actual savings.
• Monitor your gross spend to determine the actual spend tier you are hitting at all times.
• Finally, enforce carrier compliance through a system that requires them to document issue resolutions electronically within a specific time frame, requires carrier representatives to visit your major facilities on a regular basis, and tracks diagnostic tests performed by carriers on all carrier-provided systems on a monthly basis. (Test results will need to be measured for effectiveness.)

What other ways can KPIs be used to cut costs and ensure carrier compliance?