"Containing Supply Chain Costs Won't Help Customer Service," a 2007 article by Margaret Locher, put forth by CIO, cited a study by Manufacturing Insights which revealed that "71 percent of business operators said their top business objective is increased loyalty and customer satisfaction," but that "their number-one supply chain objective is to reduce manufacturing and logistics costs."What do you think? Is it possible to greatly lower supply chain expense and still provide great customer service? How are your customers currently being affected by your supply chain-related cost-cutting decisions?
At BridgeNet, one of our goals is to help companies cut supply chain costs without sacrificing the quality of service being provided both internally and externally because we understand that a company's overall business objectives are going to be directly impacted by not just supply chain costs--but how those costs are lowered. If you're troubled by the way that your supply chain cost-cutting efforts are affecting service levels, e-mail info@bridgenetsolutions.com and ask for some information on the key performance indicators (KPIs) used in BridgeNet's Web-based, proprietary solution, Xonar. Xonar's KPIs can help you make sure that costs are kept to a minimum and that service is never compromised.
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